I have been charged $4.52 in Oct, that was credit owed to me, How do I get refund of $8.52 back.

[CannonFodder]

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@kselmak wrote:

@uw786 can you please log on to your self serve and take a screenshot of your payment history. 

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@uw786  If you do as @kselmak  suggested, by taking a screenshot, be sure to edit out any personal info before you post it here.

[computergeek541]

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@Staliger wrote:

@uw786 Send a message to the moderators though this link:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain the situation, and they can look into it.

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Public Mobile does not want customers using this method. It may work, but customers who do this may receive a slower response.

[kselmak]

How did pm owe you 4+tax? Do you mean you had balance of $4?

What is your plan?

How much do you end up paying after rewards?

When is your renewal day?

If you had extra 4 as account balance that would be used against your next cycle payment.

Fort example if you are on $10 plan with autopay, they would use 2 autopay and 4 balance against your cycle, so that 4+tax charged on your credit card.

@uw786 can you please log on to your self serve and take a screenshot of your payment history. 

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/ 

[Staliger]

@uw786 Send a message to the moderators though this link:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain the situation, and they can look into it.

[gblackma]

Ask a moderator to check your account payment. Use Simon the ?tionmark  below type moderator and follow the prompts. 

[computergeek541]

@uw786 Please provide more detaiils. Generally, you're not going to get a refund. A prepaid account credit is far more likley.