cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Good Citizen / Bon Citoyen

400 minute not working

I thought I had this resolved, but it seems to have occured again,

 

I have a plan with voice for anywhere in Canada and text. I got the 400 min Xmas gift from public mobile.  It gives me 400 minutes of long distance internationally.

 

However, when I dial long distance to the U.S. or overseas, a voice crops up saying that I need a voice plan to use these minutes.  So, I can't use the 400min international long distance.  For some reason the system doesn't recognize that my plan has voice included.

Does anyone have any suggestions?

 


Accepted Solutions
Highlighted
Mayor / Maire

Re: 400 minute not working

@Tores 


@Tores wrote:

I've tried a variety of different long distance numbers - to the states and other international numbers.  It turns out that some go through and some don't.  I seem to be able to call numb ers in the states.  However, other international calls sometimes work and sometimes don't, e.g. England is OK but Australia and Korea are not. It's a weird kind of problem.


PM long distance add on includes only 18 countries:

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

 

Looks like Australia is not covered, but South Korea should be.  

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: 400 minute not working


@Tores wrote:

I thought I had this resolved, but it seems to have occured again,

 

I have a plan with voice for anywhere in Canada and text. I got the 400 min Xmas gift from public mobile.  It gives me 400 minutes of long distance internationally.

 

However, when I dial long distance to the U.S. or overseas, a voice crops up saying that I need a voice plan to use these minutes.  So, I can't use the 400min international long distance.  For some reason the system doesn't recognize that my plan has voice included.

Does anyone have any suggestions?

 

@Tores Best to submit a ticket to PM and ask them to investigate.

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

 

s.JPG

 

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 


 

Highlighted
Good Citizen / Bon Citoyen

Re: 400 minute not working

Thanks for the link. Perhaps I should do that.

Highlighted
Mayor / Maire

Re: 400 minute not working


@Tores wrote:

I thought I had this resolved, but it seems to have occured again,

 

I have a plan with voice for anywhere in Canada and text. I got the 400 min Xmas gift from public mobile.  It gives me 400 minutes of long distance internationally.

 

However, when I dial long distance to the U.S. or overseas, a voice crops up saying that I need a voice plan to use these minutes.  So, I can't use the 400min international long distance.  For some reason the system doesn't recognize that my plan has voice included.

Does anyone have any suggestions?

 


Logon your self-serve account.

Make sure you still have calling minutes left on your add-on.

 

The xmas gift of 400 calling minutes should be available on your account until you have used up all the talk time. This gift does not renew. If you have already used up the 400 minutes, you will need to purchase another calling add-on.

Highlighted
Mayor / Maire

Re: 400 minute not working

@Tores To eliminate all other issues, you can call this number.

+1 425 703 6214

 

Microsoft Visitor centre. If this doesn't work, you should contact a moderator as it is definately an issue with your phone or service.

 

If it does work, it's an issue with the number your dialing or the way you are dialing it.

Highlighted
Town Hero / Héro de la Ville

Re: 400 minute not working


@Tores wrote:

I thought I had this resolved, but it seems to have occured again,

 

I have a plan with voice for anywhere in Canada and text. I got the 400 min Xmas gift from public mobile.  It gives me 400 minutes of long distance internationally.

 

However, when I dial long distance to the U.S. or overseas, a voice crops up saying that I need a voice plan to use these minutes.  So, I can't use the 400min international long distance.  For some reason the system doesn't recognize that my plan has voice included.

Does anyone have any suggestions?

 


What happened last time? If moderators were able to fix the problem, you should contact them again.

Highlighted
Mayor / Maire

Re: 400 minute not working

Then what happens if you stay on the line? Call doesn't go through?

 

Are you dialing 1 first for the calls from Canada to the US? How about 011 for the international calls and you have confirmed that the country you are calling IS ON the relatively short list of international countries included in this plan?

 

AE_Collector

Highlighted
Good Citizen / Bon Citoyen

Re: 400 minute not working

I've tried a variety of different long distance numbers - to the states and other international numbers.  It turns out that some go through and some don't.  I seem to be able to call numb ers in the states.  However, other international calls sometimes work and sometimes don't, e.g. England is OK but Australia and Korea are not. It's a weird kind of problem.

Highlighted
Mayor / Maire

Re: 400 minute not working

@Tores 


@Tores wrote:

I've tried a variety of different long distance numbers - to the states and other international numbers.  It turns out that some go through and some don't.  I seem to be able to call numb ers in the states.  However, other international calls sometimes work and sometimes don't, e.g. England is OK but Australia and Korea are not. It's a weird kind of problem.


PM long distance add on includes only 18 countries:

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

 

Looks like Australia is not covered, but South Korea should be.  

View solution in original post

Highlighted
Good Citizen / Bon Citoyen

Re: 400 minute not working

Whoops! I didn't know that. I guess reading the small print is useful.  I'll try calling some of those other countrie's numbers to test the system.  Thanks for the information.

 

I think the problem is solved.

Thanks again

Tores