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Good Citizen / Bon Citoyen

2UV2 All Circuits Are Busy

I am getting a "2UV2 All Circuits Are Busy" message when calling a toll free number in Kelowna, BC. I can make local (Campbell River, BC) calls and just called a LD number and both went through fine so I know it is not my phone. Just putting it out there, I suspect it will clear up.


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Great Neighbour / Super Voisin

Re: 2UV2 All Circuits Are Busy

This is happening with all carriers (including landline).


Congestion in the toll free number routing is the culprit.

 

Just have to wait it out and keep trying.

 

View solution in original post


All Replies
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Mayor / Maire

Re: 2UV2 All Circuits Are Busy

Happening last few days,  just hang up and try again, eventually it will go through.

 

At least many are following the social distancing 😁

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Mayor / Maire

Re: 2UV2 All Circuits Are Busy

Phone lines / towers are light up with everyone calling relatives due to COVID-19.

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Mayor / Maire

Re: 2UV2 All Circuits Are Busy

@croftrandle Yeah, faced this yesterday. Was fixed itself after several mins.

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Town Hero / Héro de la Ville

Re: 2UV2 All Circuits Are Busy

 @croftrandle It's a combination of the ongoing maintenance and an uptick in usage since almost everyone is now home with nothing to do. 

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Mayor / Maire

Re: 2UV2 All Circuits Are Busy

@gblackma it's a capacity issue, nothing to do with maintenance.

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Great Neighbour / Super Voisin

Re: 2UV2 All Circuits Are Busy

This is happening with all carriers (including landline).


Congestion in the toll free number routing is the culprit.

 

Just have to wait it out and keep trying.

 

View solution in original post

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Mayor / Maire

Re: 2UV2 All Circuits Are Busy

All three are struggling with traffic to some extent. Apparently handing off to other carriers is creating the most congestion problems as compared to calls handled within a single carriers network. They all say they are doing what they can to lessen the problems but traffic is up between 20-60%.

 

AE_Collector

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Good Citizen / Bon Citoyen

Re: 2UV2 All Circuits Are Busy

Give us wifi calling like the other Telus brands. it is a safety issue 
http://vancouversun.com/news/telus-mobilitys-network-struggling-with-jump-in-b-c-cellphone-use

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Good Citizen / Bon Citoyen

Re: 2UV2 All Circuits Are Busy

I've never had it on home (Shaw) phone. But have it every second time I try to use my phone in S. Surrey and S.Langley area.  ( Other spots also). Obviously oversold for the amount of circuit infrastructure available. Good thing we don't have an actual emergency like earthquake.