This is happening with all carriers (including landline).Congestion in the toll free number routing is the culprit. Just have to wait it out and keep trying.
Forgot to mention 1 detail. I didn't have access to the SIM, thus I believe it took longer than "normal" Had they been able to send a text message to SIM (with phone) it may have been even faster.
I just went through this an hour ago. Upon contacting a moderator, they were able to reset the login after validating the identity of the account holder (me). It took about an hour for the entire process (2-3 back and forth messages). I was rather im...