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Great Neighbour / Super Voisin

phone wont work with sim card

everytime i try and make a call it just says not regestered with a network but i am with public moble what can be wrong


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Mayor / Maire

Re: phone wont work with sim card

@saw2165  can you log in to your self serve account to see if it says active?   And restart your phone to see

View solution in original post


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Mayor / Maire

Re: phone wont work with sim card

@saw2165  can you log in to your self serve account to see if it says active?   And restart your phone to see

View solution in original post

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Mayor / Maire

Re: phone wont work with sim card

@saw2165 

More details may be helpful:

New account versus old

Porting number over

Locked phone

Model of phone

Did your plan ever work?

 

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Model Citizen / Citoyen Modèle

Re: phone wont work with sim card

@saw2165  you've kind of left us in the dark about all the facts surrounding "phone not working"  as @Dunkman  says, please fill us in before anyone can help.  Cheers

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Great Neighbour / Super Voisin

Re: phone wont work with sim card

my phone says mobile network state disconnected

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Great Neighbour / Super Voisin

Re: phone wont work with sim card

ok i will try

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Mayor / Maire

Re: phone wont work with sim card


@saw2165 wrote:

ok i will try


If the rebooting does not work, try powering off phone and removing the SIM and waiting 5 mins before re-inserting and restarting your phone.

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Great Neighbour / Super Voisin

Re: phone wont work with sim card

thank you i restarted my phone now  it works perfect thank you so much

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Mayor / Maire

Re: phone wont work with sim card

@saw2165  glad it works,  sometimes all it needs is a restart! 

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Mayor / Maire

Re: phone wont work with sim card


@GR wrote:

@saw2165  glad it works,  sometimes all it needs is a restart! 


It's always nice when it's a simple fix:)