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Good Citizen / Bon Citoyen

Re: I was charged twice

It shows on my debit card which I paid for twice 

Mayor / Maire

Re: I was charged twice


@Ellsahsu wrote:

It shows on my debit card which I paid for twice 


So you see the charge on your bank account but you don't see the amount in your Available Funds?

Then the link for help is already posted above.

Good Citizen / Bon Citoyen

Re: I was charged twice

It show both my bank account and my public mobile account, charges twice 

Good Citizen / Bon Citoyen

Re: I was charged twice

Thanks  a lot

Town Hero / Héro de la Ville

Re: I was charged twice


@Ellsahsu wrote:

It show both my bank account and my public mobile account, charges twice 


Is it possbile that you paid twice manually?

Can you show us your payment history?
What is the amount under your Available Funds?

PM Available funds.jpg

Good Citizen / Bon Citoyen

Re: I was charged twice

19-08-09-10-24-50-670_deco.jpg

 

Mayor / Maire

Re: I was charged twice


@Ellsahsu wrote:

 


Then there you go. Unless you're short on cash then that $40 will be used at your next renewal.

Model Citizen / Citoyen Modèle

Re: I was charged twice

@EllsahsuIt looks like you have added $40 balance to your account. So when you plan renews in about 30 days Public Mobile will draw from that balance instead of charging your card.

Good Citizen / Bon Citoyen

Re: I was charged twice

Which means I won't be charge next month.? 

Town Hero / Héro de la Ville

Re: I was charged twice


@Ellsahsu wrote:

Which means I won't be charge next month.? 


Correct