@Supras7 your port request must have failed. Please send your PM phone number, your Fido phone number, your Fido account number, and the name on your Fido account exactly as it appears on your invoices, via private message to @Shazia_K or @Mary_M and they can resubmit your port request for you.
@Kayfun101 did you get a call from your former provider? I was with Telus, and all I got was a "Sorry to see you go" email, no phone call.
Well for one its on the Rogers network so you need to call them directly they are kicking there feet on this please call and explain your situation to them so the port can be approved there gonna try to sell you stuff so keep your hard up ok and demand for it
@Supras7 I dont' advise you to call Fido/Rogers at this time. Sent your info to Shazia_K or Mary_M as I have suggested. They can determine the cause of the port failure, and resubmit for you. In the meantime never ever call to manually cancel your old service--your Fido account will close on its own once the port successfully completes.
Good morning @Supras7
Welcome to Public Mobile!
Sorry to hear that your port request did not go through yet.
I have checked on it and concluded that it failed due to invalid information (wrong IMEI). Don't worry - I resubmitted with the Fido account # you provided Shazia with, and the port should be completed within 2 hours. Your Fido SIM will automatically get disconnected once it's complete.
Power cycle your phone and you should be good to go!
Let me know if there is anything else I can do for you.
So I just put in a port request and for the alternate number I accidently put in the same number that I want to port.
Should I fill out the form again, or just let it slide?
I'm also porting a landline number, so I hope the process goes pretty smooth!