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sirvaan
Good Citizen / Bon Citoyen

Transfer number from TextNow

Hi everybody,

 

Is it possible to transfer a number from TextNow, which is basically a Voip, to Public mobile?

 

In TextNow app, it is just a number and my name, and there is not any account number, address, etc to provide to PM so they can port my number.

 

Any idea?


Accepted Solutions
iliketotalk
Mayor / Maire

Re: Transfer number from TextNow

@sirvaan  hi here is the link for the moderator team It is my understanding that they need to contact textnow to complete port  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post


All Replies
GR
Mayor / Maire

Re: Transfer number from TextNow

If you search the community Theres someone a few weeks ago that did it!  I'll look to see if I can find the post and tag you in it

geopublic
Mayor / Maire

Re: Transfer number from TextNow


@sirvaan wrote:

Hi everybody,

 

Is it possible to transfer a number from TextNow, which is basically a Voip, to Public mobile?

 

In TextNow app, it is just a number and my name, and there is not any account number, address, etc to provide to PM so they can port my number.

 

Any idea?


@sirvaan  Best to call TextNow and ask them as some VOIP providers will charge you a fee before you can port out.

DanielleMarie
Model Citizen / Citoyen Modèle

Re: Transfer number from TextNow

If you search TextNow's forums there are lots of posts about this. Hopefully you can find some useful info there! Good luck! 😄
https://supportwireless.textnow.com/hc/en-us/search?utf8=%E2%9C%93&query=port+out&commit=Search

sirvaan
Good Citizen / Bon Citoyen

Re: Transfer number from TextNow

Thank you, I read it and it was helpful, I think I have to contact to moderators team.

GR
Mayor / Maire

Re: Transfer number from TextNow

@sirvaan  yes that's a start and like @geopublic  said  message TextNow to see if they have a fee to release the number 

iliketotalk
Mayor / Maire

Re: Transfer number from TextNow

@sirvaan  hi here is the link for the moderator team It is my understanding that they need to contact textnow to complete port  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

Costello_P
Moderator

Re: Transfer number from TextNow

From what I can see the system will not allow the port without : 

 

Billing name

 

Service address ( this is the most important thing and it's about the place where the Internet connection you have is registered because the voip service is treated as a landline port )

 

secondary phone number

 

name of the company

 

So, in the end it's doable but we need this specific info from you.

 

sirvaan
Good Citizen / Bon Citoyen

Re: Transfer number from TextNow


@Costello_P wrote:

From what I can see the system will not allow the port without : 

 

Billing name

 

Service address ( this is the most important thing and it's about the place where the Internet connection you have is registered because the voip service is treated as a landline port )

 

secondary phone number

 

name of the company

 

So, in the end it's doable but we need this specific info from you.

 


I checked their forums and I find these information:

 

“you would need to have your new carrier reach out to us at porting@textnow.com for further assistance on porting your number out to them. “

 

And Also they advise to use this address:

 

“Hey there! Please try using our address: 

1 Sutter St

San Francisco, CA, 94104

 

 

 

sirvaan
Good Citizen / Bon Citoyen

Re: Transfer number from TextNow


@Costello_P wrote:

From what I can see the system will not allow the port without : 

 

Billing name

 

Service address ( this is the most important thing and it's about the place where the Internet connection you have is registered because the voip service is treated as a landline port )

 

secondary phone number

 

name of the company

 

So, in the end it's doable but we need this specific info from you.

 


The address was wrong in my pervious post!

 

I checked their forums and I find these information:

 

“you would need to have your new carrier reach out to us at porting@textnow.com for further assistance on porting your number out to them. “

 

https://supportwireless.textnow.com/hc/en-us/community/posts/360043245271-Port-OUT-information

 

And Also they advises to use this address:

 

“Hey there! Please try using our address: 

1 Sutter St

San Francisco, CA, 94104

"

 

https://supportwireless.textnow.com/hc/en-us/community/posts/360013895046-Porting-out

 

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