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Good Citizen / Bon Citoyen

Re: Bought a sim card and a plan at walmart. Not working

I received the pin number thru text when i still had my telus sim card  I will go back to walmart to see if they can make it work

Mayor / Maire

Re: Bought a sim card and a plan at walmart. Not working


@Riphillipm wrote:

I received the pin number thru text when i still had my telus sim card  I will go back to walmart to see if they can make it work


Is your PM SIM card not working at all? no call, text or data?

If yes, WM rep cannot do much as they need your self-serve account login to change to another SIM card.  Create a moderator support ticket first.  After moderator determines that you have a faulty SIM card, you can go back to MW for another SIM card.

Good Citizen / Bon Citoyen

Re: Bought a sim card and a plan at walmart. Not working

Not working at all. Should i put telus  sim card to see if it works?  Im going back to Walmart in about an hour

Mayor / Maire

Re: Bought a sim card and a plan at walmart. Not working

Put old sim back in until it quits...then try the new sim again. Cycle phone off / on..

Mayor / Maire

Re: Bought a sim card and a plan at walmart. Not working


@Riphillipm wrote:

I bought a SIM card and $40 phone plan at Walmart.  The walmart tech set it up on his computer.  I received a 4-Digit pin number through my phone confirming that it's working. Then I put the new SIM card in but it never worked. I cant seem to do anything online as it wont recognize my email. I try to register with my phone number but i never receive the 6 digit text pin number that it seems me


Getting those texts means your service is working. Did you check if calls and data are workimg?  For faster response, click on question mark on the right side the page.  Open a ticket. When you tell it you can't get into self serve, you can use 4 digit PIN to verify yourself.

Good Citizen / Bon Citoyen

Re: Bought a sim card and a plan at walmart. Not working

ticket number9476649  the tech at Walmart phoned it in and reset the sim card or whatever so I think I can try online again  Myphone was never locked even tho the tech at Walmart told me it was locked

Mayor / Maire

Re: Bought a sim card and a plan at walmart. Not working

@Riphillipm

 

If you use an Android phone, have you change your APN from Telus to Public Mobile? That would help if you are trying to get online.