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wrong email

Martin21
Great Neighbour / Super Voisin

I put the wrong email address when shipping two samsung s9 with you guys.

order xxxxx

PLEASE PROVIDE ME WITH TRACKING NUMBER THANK YOU.

Edit personal  info removed by mimmo 

6 REPLIES 6

hTideGnow
Mayor / Maire

HI @Martin21   It is not ideal to have the wrong email address  there , but if you have your correct address on the order, at least you will for sure able to get the shipment.

 

So, open a ticket with CS Agent, but no need to worry about the shipment

 

JL9
Mayor / Maire

When did you order the phones? It may take 2-3 weeks+ so if it is still early on you will have time to rectify your email issue and not worry you are going to miss a delivery or anything.

Yummy
Mayor / Maire

Contact agent to update your email for order and at the same time get tracking number.

 

To contact CSA, there are 2 methods:

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

- Send a private message to the CSA - agent by clicking Here

mimmo
Retired Oracle / Oracle Retraité

To contact support use chatbot simon  to submit a ticket.

https://www.publicmobile.ca/en/bc/get-help

 

softech
Oracle
Oracle

@Martin21   Please remove your personal info, this is an open forum and we are just customers like you

 

for CPO order issue, please send this information to CS Support directly via messaging here:

 

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

[update: thanks @mimmo  ]

kav2001c
Mayor / Maire

PUBLIC forum !!! Everyone on internet can see this !

Erase asap and PM the customer service !

Need Help? Let's chat.