Dear,
I had called 611 for help on Monday, feb.23 around after 3pm to ask about how to check voice mail on my cell phone, because all the numbers on my phone disappear but I know my password. An employee, I couldn't hear his name clearly, but I know his background is Indian. He told me he doesn't know how to check voice mail, I asked him again and he answered the same, then he told me if I want a number he gives me one and he picked a phone number on my phone list gave it to me and I were asking him what's your name? He told me Alice because the phone number he gave it to me that is my friend name , he doesn't know how to do his job, customer service is very important, if you have a business.May be it is not his business so he doesn't care, I do customer service so I think that this employee need to be training again, and he should tell his name when customer's asking him, don't lie. Please check your employees.
Thank you
