why is it telling me to activate

[myah2261]

since the new update & stuff i haven’t be able to access my account to be able to view my usage or change my plan & for 3 months it has o my given me the “add your sims card” or “buy a sim card” option. i even took my sim & out in the numbers like it asked but i said that it was already activated. very frustrating!!

[hairbag1]

@myah2261 

have you recently logged in to your account...you need to create a new Eversafe account

[updated by Softech: Removed disrespectful comments]

[softech]

@myah2261 

if you have used the correct email address to login , the error simply indicates that the system is unable to link your email with your My Account. 

No worry, just message support here and they can link them up quickly

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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