why do I have no data on my new phone?

[chch518]

I just got a  new phone.

I installed PM SIM , why do I have no data on my new phone?  I am on $15 plan.with 250 M data/ month.

HOW TO set it up ? 

[JL9]

Always refer to your self serve account for accurate data usage. Did you toggle wifi off by a mistake or download apps with data or data assist without knowing it? Or have you not had data for a second, then as @dabr says it could be an  APN issue

[darlicious]

@chch518 

Make and model of your phone?

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here 

Or if you prefer or cannot submit a support ticket you may send a private message : Click here 

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

[dabr · Accepted solution]

@chch518    Sounds like you need to input the correct APN settings for the new phone?  Here's couple of links if that is the case.

https://www.publicmobile.ca/get-help/articles/set-up-data-on-an-android-phone

https://www.publicmobile.ca/get-help/articles/set-up-data-on-an-iphone

[hairbag1]

First off...log in to your account / My data and add-ons to see how much data you've already used up. If you see no mention of data...that means you've already used it up.