why I am not able to update my prepaid credit card information

[ijasonh]

I input correct card several time but it always show something wrong.

[Sjoora1990]

I'm having the same issue also........ and i tried to open a ticket but that wasn’t working either.  HELP.... tried all the above except app version. It's been 2 days of trying. I can find a human at the company to help. 

[HALIMACS]

@ijasonh 

Try the opposite method of accessing your self-serve account.

If using Public Mobile app, use website by tapping "My Account" top of page.

If using My Account, try using the Public Mobile app.

Before either, clear cache and cookies and also the app cache and data.

[Cheetah24]

@ijasonh The thread I was talking about is, https://productioncommunity.publicmobile.ca/t5/Get-Support/Credit-card/td-p/1123537. But that's for new activations it seems. Are you doing a new activation or are you just trying to update your credit card?

[Handy1]

@ijasonh  There’s been issues with payment method updating . If in a hurry you can buy payment vouchers and load  them *611 . If you can wait full 24 hours try again on computer with new browser window or try in the app instead . If still no luck submit ticket with support to help 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @ijasonh 

wait an hour and try again using Incognito/private/secret mode on your browser 

if same,,  please submit a ticket with CS Agent here and ask them to confirm what was wrong 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

you can also get voucher from Shoppers drugs mart and load it using *611 so you get service back first 

[Cheetah24]

@ijasonh: From another thread recently I remember that prepaid cards are not accepted. You need a proper card issued by a bank in Canada.