want to change plan, not allowing me !!

[dangibharat]

I want to change plan from 1 month to 3 months and when I was topping up my account I selected $105 for 3 months. Now it's showing me only $53 in my account and didn't change anything. 

@CS_Agent

[mimmo]

I believe sice  there is an available funds balance the issue is taht the orriginal poster was given the wrong plan similar to the issue severals month back, wereh people would sign up fr a new account but be given a 10 day plan with no features.  As mentioned above send the modes yoru info and the plan you wanted and they will fix it up.

[passiveegg]

As the person under me has said, when you changed your account did you specify an imediate change or a change after your month has been done? 

[wetcoaster]

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@dangibharat wrote:

I want to change plan from 1 month to 3 months and when I was topping up my account I selected $105 for 3 months. Now it's showing me only $53 in my account and didn't change anything. 

@CS_Agent

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It looks like you experienced an accournt related proble and need the help of the moderator team - they are PM employees and can help with account issues. Please be aware that they have a higher than usual work load right now. Working on a first come, first serve basis, hey will get back to you as soon a they can.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[Taekgun]

@dangibharat

With your account change, did you future date the change or request an immediate change forfeiting you days and dollars on your 30 day plan?