want new sim with same number

[Neelvashi]

Myself Neel Vashi, I lost my old sim card and want a new one with same number how can I get that? Can someone help me out with that?

[Tino_M]

Just suspend your service and order a new SIM card, and then activate it after receiving the new SIM card.

[Luddite]

@Neelvashi You would be wise to log into your account and suspend service under Lost/Stolen phone. That prevents anyone making calls/using data with your SIM card (and any contacts you have stored there).

[Shazia_K]

Hey @Neelvashi, 

I'm sorry to hear that you lost your SIM card,

You will need to order a new SIM card through our online webstore, there will be a $10 shipping charge, However, the shipping charges will be rebated to the method of payment you used to pay the shipping charges. Please note that we now offer PayPal as a payment option.

Once you receive the new sim card, you will need to log into your self-serve account and you will simply need to go to the *Change SIM card* and add the new SIM card #, everything will remain the same as before. 

Let us know for any further questions. 

Thanks,

Shazia

[Rockdaddy22]

Maybe @Shazia_K can help, she'll make contact here, hold tight.

[Kayfun101]

I would send a massage to pm on Facebook to see if they can send out a SIM card free because you have a existing account