vouchers not working

[jclarke1983]

This is the third time I get a voucher from a convient store and its not working!

Can some mod out there help me please!

[darlicious]

@jclarke1983  Are you entering the correct 12 digit # on the voucher? It can sometimes be the redemption # or pin #. Check carefully all 12 digit # s that appear on your voucher.

[popping]

@jclarke1983 

Next time try the Shell gas station.  Member reported that PM topup voucher can be used within 30 minutes without waiting for couple of days.

For now, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

[Dunkman]

@jclarke1983 

When did you get the Voucher?  It can take up to 24 hours and sometimes even longer to activate. 

You cam can try either input number via self service account or dialing 611 on your phone. 

If it still fails, you may need to contact moderator by submitting a ticket. Click on question mark on right lower corner of website to start ticketing process. 

[hairbag1]

Some retailers don't activate the voucher for several hours after the sale...usually Shell gas stations are active right away, I've read.

Try calling 611 to activate.

You can click the ? in lower right side of screen to start process of moderator assistance.