voicemail

[lachayra]

Having trouble with my voicemail my telephone just keeps ringing non stop and can't get messages.

[dust2dust]

Do you know if your iphone is using volte? You can verify that by turning off wifi and then making a call and seeing if the top bar indicator changes to 3G or stays on 4G or LTE. If it stays on 4G or LTE then try dialing the code - *67*17785804001# and then call your number from another phone and see what happens.

[lachayra]

on my way to canceling my service and get a new provider,thanks everyone.

[lachayra]

Sorry,tried the iphone solution but didn't work.

[Yummy]

To troubleshoot vmail access, try calling vmail number from another phone (or even your phone) and not just pressing '1' on phone's keypad.

[esjliv]

@lachayra - have you ever set up voicemail yet? See here for FAQ's: https://www.publicmobile.ca/en/ns/get-help/articles/voicemail-faqs

If this is an all of a sudden thing. Try restarting your phone or perform a reset of the device's network settings. 

This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone: To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode. Your iPhone will reset network settings and restart itself.

android: Find and tap Settings > System > Advanced > Reset options > Reset network settings.

[lachayra]

I'm just having trouble getting messages on my voicemail,I can actually access my mailbox.

[will13am]

@lachayra , I assume you mean you are having problems calling voicemail.  Normally long press 1 will bring up voicemail.  You can try dialing your area code+5804001.