@moonflower
Do you know your 4 digit account pin number? If you do and your credit card is not expired yet you can make a payment through 611 using your card registered on your account.
If your account is suspended because your credit card expired then you can make a payment with a voucher thru 611 without the need of using your 4 digit account pin #.
Info and helpful advice on public mobile vouchers and alternative methods of payment can be found here in this post....
https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...
Once you pay with the PM voucher your plan and account will be automatically reactivated. You can then receive the 2FA verification code via SMS text and access your account to update your credit card information.
Edit:
You can also tell Simon the chatbot that you need to update your credit card information and he may be able to get you into your account but only if you can verify.... I think... @dust2dust knows better than I on what the chat bot can and cannot do?
If you still need to contact customer support we can do so below to this post.....
https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p...
