username and password

[Meeyava]

i would like to add a credit card to my account but i forgot my username and password for my account

[popping]

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@Meeyava wrote:

i forgot my username as well since it has been almost 10 years since i created an account

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PM self-serve account is your email address.

Have you change your email address during last 10 years?

If not, use your email address as username.  In order to the Forgot your password? link on the login page, you need the answer to your security question.  

[Daps]

@Meeyava  Btw your email is your username.

[aamin87]

Just use your email to get your user. Your login for the phone account is different than the community, which has to be an actual user, not your email. Your phone account is your email. 

[geopublic]

@Meeyava  U=your email and as mentioned use the reset password option. If you are still having issues submit a ticket to PM and be prepared to verify your account info.

[Meeyava]

i forgot my username as well since it has been almost 10 years since i created an account

[Daps]

@Meeyava  You'll need to contact moderators for help.

Click on https://publicmobile.ca.ada.support/chat/ to get started to submit a ticket to moderators. Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Oh since you can't logon your account, you'll likely have trouble submitting a ticket. In this case, you should send a private message to them directly here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your inbox (message envelope at top right corner) to see their reply.

[Triguy]

Your username is the email you setup your account.  Try using the forgot password link to reset it.

https://selfserve.publicmobile.ca/forgot-password/

If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[BeachNBeer · Accepted solution]

Username is your email address. Try the forgotten password link for your password. If still not figuring it out you contact moderators

https://selfserve.publicmobile.ca/forgot-password/

Click question mark bottom right to open a ticket with the chat bot or private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[brettster99]

@Meeyava 

I think there is a forgot password button under the sign in page that could help you with that.

if I’m wrong about that then you would need to contact mods