Community

iPhoneMax · ‎06-23-2023

i am wirh you for more than 5 years i cannot reset password

tey use eversafe not working..what is email address i can get help

xxxxxxxxxxxxxxxxx@xxxxxxxxxx please contact me thanks

LitlLdy · ‎06-23-2023

@iPhoneMax , @softech gave you the link to send a private message to a CS_Agent in your post “user locked” that you created right before this post! Where you were asked to remove your email address from your post for your own privacy & security due to this is a public/open forum for all to see!

Edit: To add info!

Handy1 · ‎06-23-2023

@iPhoneMax Try hitting resend a couple times . Do you get option to send to email instead

softech · ‎06-23-2023

@iPhoneMax

please remove the email for your own protection

Was that you cannot get the 2FA code on your phone and unable to link My Account with your login?

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support and have them to help in this situation:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

softech · ‎06-23-2023

@iPhoneMax sorry, there is no email to send to PM support. You have to message them via Community here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Of course, you can also share your questions, and you could get faster response here from your fellow Community members

Handy1 · ‎06-23-2023

@iPhoneMax Here how to get support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

iPhoneMax · ‎06-23-2023

anyone know email address to get support

my account locked