us romaing not work

[wendywu20201]

I buy us roaming-unlimitted 15 days , it is not work. somebody can answer me

[wendywu20201]

my phone is Iphone 7.  setting option is all open. but still not work

[Dunkman]

@wendywu20201 

More details are needed.  What model phone do you have?  Is it VoLTE compatible?

You may want to manually select T mobile network, or if that does not work, AT&T.

Here is some info:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

[wendywu20201]

I submit a ticket with CS Agent . but no reply

[hTideGnow]

hi @wendywu20201 

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[wendywu20201]

how to open ticket with PM support. I don't understand.

[softech]

@wendywu20201 did you try what suggested above?

if you checked everything suggested, then try the last suggested thing there, open ticket with PM support 

[wendywu20201]

I use publicmobile monly pay $25 plan . now I am in USA. I add-on   us roaming-unlimited talk 15 day.  it is not work. how can i do

[wendywu20201]

it is all open.

[fixin]

Please go to the "Get Support" by clicking this link! https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/get-support Please re-type your question via the link and the community will help you!

I am not an official agent and please don't send me personal details.

[softech]

@wendywu20201 

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working

[hTideGnow]

hi @wendywu20201 

can you connect to T-Mobile or AT&T?? did you turn on Dara roaming on your phone?

[wendywu20201]

I buy US roaming-unlimited talk (15 days). can you answer me