unlimited talk Ca wide but cannot call out. Y?? :(

[Tommy84]

Hi there. I have the above mentioned on my plan but when I make a call it says I dont have long distance on my plan and have to add it on. I cant even call the pizza place in my suburb..

Please help me understand why..

Tommy

[cellphoneuser1]

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@saira01 wrote:

hey, thank you for your help. My add-on is working now. I never knew it was a two step process and now my issue is resolved. 

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The 2 step process is silly. Why not make it so it pays and buys at the same time?

[saira01]

hey, thank you for your help. My add-on is working now. I never knew it was a two step process and now my issue is resolved. 

[hairbag1]

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@saira01 wrote:

i purchased an add-on for $5 which offers 500 minutes canada wide talk about a week back. My online account does show a balance of $5 on top but i am unable to make any phone calls. At the moment i am on a basic plan of $10 a month and need some additional minutes for atleast my incoming calls. 

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It's a 2 step process to get that add-on. First you load the funds...now go back and actually buy the $5/500minute add-on. Let us know when you do so.

[GR]

@saira01 if it shows a balance of 5$ it means you didn't buy the add on, you just put 5$ on the account.  Go in buy add ons and purchase the 5$ 500 minute add on 

[Tommy84]

All good, crisis averted, MOD activated the plan for me. Thanks all

[srlawren]

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@saira01 wrote:

i purchased an add-on for $5 which offers 500 minutes canada wide talk about a week back. My online account does show a balance of $5 on top but i am unable to make any phone calls. At the moment i am on a basic plan of $10 a month and need some additional minutes for atleast my incoming calls. 

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@saira01 if your account shows a balance of $5 in available funds, you didn't actually purchase the add-on.  It's a confusing two-step process, only the first of which you completed.  Please see here:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...

[saira01]

i purchased an add-on for $5 which offers 500 minutes canada wide talk about a week back. My online account does show a balance of $5 on top but i am unable to make any phone calls. At the moment i am on a basic plan of $10 a month and need some additional minutes for atleast my incoming calls. 

[ChuckYeah]

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@Tommy84 wrote:

ok Ill look into that and let you know

Make sure your money was not taken and that will likely tell you that you changed your plan at next renewal.

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[Tommy84]

ok Ill look into that and let you know

[ChuckYeah · Accepted solution]

Just to elaborate on @missorange s post, if you were on a $10 or 15 plan and ran out of minutes and you have switched to a $25 unlimited plan and chose at next renewal, I believe you can still go back into self serve, switch your plan again and ask for it to activate immediately. 

[mixdali]

I got this once there was not enough minutes in my account and I had to add on. This can also happen if you do not have autopay and miss the deadline to pay for the plan.

[missorange]

did you change this plan in a future date? if yes, you need to wait for your next cycle for the unlimited phone service. As if you have $10 or $15 plan, you may run out the mins, and you can purchase the add on for $5 - 500 mins.

[Tommy84]

Hi there, yes I have done that, it is all happened because I changed my plan to the $25 one but I still have the CA wide talk etc.

[missorange]

are your plan is active and unlimited as mentioned? you can log into the self serve page to double confirm.