unauthorized add-on charge reversal

[excesscharges]

How can I contact a Service Agent to have an unauthorized add-on payment charge reversed

[BKNS27]

@excesscharges 

Do you have family members on PM with your registered CC? 
If their data is running out. PM will send them a text asking if they want more data Add-on.

[Chalupa_Batman]

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@excesscharges wrote:

How can I contact a Service Agent to have an unauthorized add-on payment charge reversed

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Hello @excesscharges 

What was the charge or addon "purchased". If it was not something you purchased, contacting a CS Agent to have a credit to your account. Just know, if you used any of that addon, they will not credit you.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

what add-on they charged? you sure not just a renewal? The wordings sometimes are confusing , maybe post a screenshot for Us 

but , if you want PM to check, open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

[Handy1]

@excesscharges  Here’s how 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437