unable to set up line

[kevinm800]

Hey I just created an account and I am unable to set up a line i paid for the plan already

[will13am]

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@kevinm800 wrote:

Im from a different country im here in Canada for vacation and the public mobile app isnt something i can search

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Does your phone have access to the play store for android or app store for apple phones?  Here are the links if that helps.

https://play.google.com/store/apps/details?id=com.telus.publicmobile&hl=en_CA&gl=US

https://apps.apple.com/ca/app/public-mobile/id1645306824

If you are running an android, you can download the Public Mobile app using this link and sideloading the apk.  I am not knowledgeable with sideloading apps on apple.  

https://www.apkmonk.com/app/com.telus.publicmobile/

[dust2dust]

Are you visiting people you know? If so then you could use their phone to setup the account.

[softech]

@kevinm800 

Your phone's app store has set to Canada to download PM app. But since you just come for vacation, you won't change country just for that.

are you on Android? and you know how to sideload apps?

[hTideGnow]

HI @kevinm800 

yes, that is trouble, you will need app store set to Canada to download

but you paid already ?  If you got to payment steps and paid, I heard support can help.  Try to talk to them.  Tell them you have the login created, paid, and ask them to pick a number for you to complete it

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kevinm800]

Im from a different country im here in Canada for vacation and the public mobile app isnt something i can search

[will13am]

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@kevinm800 wrote:

I was unable to download the app on my phone i used my computer

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@kevinm800 , activation must be completed using the app.  Your activation unfortunately incomplete at the moment.  Any reason why you cannot download the app on your phone?  

[kevinm800]

I was unable to download the app on my phone i used my computer

[hTideGnow]

HI @kevinm800 

did you use the app for activation? you need to use the app to complete activation.  

If you started with browser, after payment step, you need to download PM app on your phone to complete activation

And give us more information, like what error and which step you are