unable to activate esim on iphone

[seagull]

I purchases a subscription plan and tried to activate my esim on the app however it failed. i contacted support and they said it was because i deactivated my line with the old service provider? but i only cancelled my old service during the transfer process when they send me the text message to transfer my number. Support asked me to reactivate my line with old service provider but i cannot log in to their website now as i have cancelled when Public mobile asked me to transfer. Can anyone help? I'm pretty frustrated at this whole thing. My phone has been out of service for the whole morning and I'm traveling to the US in 2 days. 

[seagull]

that's crazy! I am so frustrated at the whole situation. there's no promise that they'll fix the issue and the agents have been slow at responding. we're also stuck in between as we have opted out of the old service provider and the issue is all on PM's side

[Travis111000]

I have been given the time frame of 1 - 3 days!  I am going to create another post around support making sure people are aware that they may be without services for multiple days...with no promise of correcting the issue after that.

[seagull]

no luck yet. my agent said they're waiting for the technical team to provide a resolution, which can take 2-3 hours. 

[Travis111000]

@seagull ...any luck?  Just a quick update on my experience..

Things are indeed going worse.  As what seems to be a Hail Mary, they've asked me to reset my network settings...which will erase all Wifi passwords, and it didn't not fix the original issue.  

I can stress enough..proceed with your eyes wide open prior to switching to Public.

[Travis111000]

I'm not sure how reliable the Public support team responds to personal, but critical tickets.  I've been waiting over 2 hours for a response...and I'm still on hold.

Everyone, take caution when consider Public.

[seagull]

did they solve it for you? my agent is asking me to wait for response from the tech team by end of day today. it's not working well for me either 

[Travis111000]

A call to the porting team isn't going well...but after a few mix ups with my agent in typing my SIM number, I am currently put on hold.

Again...this process works well for most I'm sure...but not all.  Take care, everyone.

[seagull]

what are my options now? i have already cancelled with my old service provider 

[Travis111000]

correct..I replied "yes" to the text I received.

[Travis111000]

I did not cancel my provider.  I simply replied "Yes" to the email I received...and left it in what I considered Public's capable hands.

Please trust that I have followed the steps to a T.  Again...I'm sure this works well for most...but not all.  Please take caution and consider not transferring to Public.

[seagull]

I just realized I wasn't able to call as my phone number has been canceled 😅

[Handy1]

@Travis111000  Sent !

[Travis111000]

I don't believe I received a phone number.  I would love a phone number to contact.  I will reply back if I get the chance to talk to the Telus porting team.

[Dunkman]

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@seagull wrote:

i did not call and cancel my old account. the only thing i did was responding YES to the text message when PM initiated the transfer.

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@seagull 

Did you call the Telus team porting number that Handy sent you via private message?

What did the team say?

[seagull]

i did not call and cancel my old account. the only thing i did was responding YES to the text message when PM initiated the transfer.

[slusagm]

you were not supposed to call and cancel the old account with another provider, the port would have taken that for you

you now have a choice to go back to the old carrier and ask them to reactivate so you can port out

or you can ask PM to assign you a new number if you are ready to give up the old number 

[seagull]

that's right, I only replied YES to the text message

[Handy1]

@seagull  So you didn’t cancel old service provider yourself ? You just replied YES to the confirmation text to port number ? If so that should automatically close your sold provider for you .i can send you the porting team number private message for update on the port request but you might have to first contact old provider and see if they can verbally approve the port request