unable to access

[sihorizon1]

i forgot my sign and password 

[JL9]

Hopefully the forgot password link worked for you. autofill is your friend too if you didn't note the login details somewhere

[esjliv · Accepted solution]

@sihorizon1  - did you try the Forgot your password option? found here: https://selfserve.publicmobile.ca/forgot-password/

Of, have you never created a self serve account before? If not, you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

Otherwise, see other posts.

[Yummy]

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

[JK8]

@sihorizon1 

Contact an agent. Look for a reply top right corner envelope icon.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.