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trying to activate a new simm wont accept payment very frustrating

dr-et
Great Citizen / Super Citoyen
 
10 REPLIES 10

dr-et
Great Citizen / Super Citoyen

it appears no pms helping anymore😪

dr-et
Great Citizen / Super Citoyen

i am in private mode will probably have to spend the rest of the day trying if it goes through.

postal code and charges have been checked  

 

dust2dust
Mayor / Maire

lol So wait another hour to let the sessions expire on their server and then try again on the desktop in private mode. Likely the postal code would need to be the same as on the billing address for the card. Maybe even the same as what you entered on the first screen.

You checked to make sure no charges went through through right?

dr-et
Great Citizen / Super Citoyen

desktop , i guess they are overwellmed by new subscribers the computers cant handle it


@dr-et wrote:

canadian card and i am on private browsing   They are trying to kill pub mob any which way the can 

thanks for the suggestion


lol Yes they do seem to be.

Are you trying to activate on a mobile browser? Try a non-mobile or use desktop mode.

dr-et
Great Citizen / Super Citoyen

visa no debit i use it to pay for my other accounts with them

 

CountyDownIeUk
Mayor / Maire

If you are trying a debit card....which one are you trying?

 

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dr-et
Great Citizen / Super Citoyen

canadian card and i am on private browsing   They are trying to kill pub mob any which way the can 

thanks for the suggestion

CountyDownIeUk
Mayor / Maire

If you are trying a debit card....which one are you trying?

softech
Oracle
Oracle

@dr-et   what kind of credit card did you use?  did you use a Canadian or US credit card?  

 

If you are using a Canadian or US card, try to activate again using Incognito mode and see if it works

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