08-07-2024 12:19 PM - last edited on 08-07-2024 05:14 PM by computergeek541
I transferred a landline to a new cell phone about 5 days ago. Calls from other cell phones are coming through but calls from other land lines are still ringing on our landline phone. This does not even make sense to me.
08-07-2024 01:05 PM
I transfer a landline a few months back from bell. Took 5 days for them to call me and 1 more before they did it. Just give it some time as landline take a while to transfer. It should take 3 to 4 business days for the transfer to happen. Also someone need to be around to answer the call when it comes in.
08-07-2024 12:36 PM
Porting land line usually takes a while. Some reported up to 7 days (or longer).
Did you get confirmation from land line provider they are transferring your number to PM?
I would wait few more days, talk to old provider and if needed open a ticket with PM.
08-07-2024 12:28 PM
Seems like a porting issue. I will private the po rting teams phone number to get it sorted out. Check your inbox.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
08-07-2024 12:26 PM
those calls that came, do you know if they are from PM or Telus or Koodo only?
it is weird that calls from landline does not work, it sounds to me it is a failed porting
PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call
08-07-2024 12:23 PM
This sounds like the port didn't fully work. I'll send you a phone number to call to hopefully resolve this. Check your mail box in the top right corner.