transfer phone number

[Williamwhite]

Hi I am trying to complete my activiation and when I put in my phone number to transfer it says it is not a canadian number even though it is.  I am not with Koodo I'm currently with Virgin Mobile and when I try and chat with a live agent I just get disconnected.

[Neil11 · Accepted solution]

Try submitting a  ticket with support . Using the chat bubble bottom right of screen.

⬇️  Click the link the here * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to send privare message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Williamwhite]

so I have even  tried activating with  a new number and then going to self serve and transfer number that way and it says number not eligible for port.

[Williamwhite]

the number is still active with Virgin and it is not a landline.

[AP918]

Is your account still active with Virgin mobile?

Was this number previously a landline for you?

[Williamwhite]

519

[AP918]

Maybe you will find this solution helpful 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-Valid-Canadian-Number/td-p/978839#M67...

[AP918]

What's your area code?