04-20-2024 10:58 PM
I transferred my phone number to public mobile yester night about 8pm. I paid for my plane and I downloaded app and opened my account and I could log in. I put SIM card into my phone. It showed "public mobile". I thought everything was ok.
But tonight when I tried to call, it doesn't work. it said I don't have enough minutes. then i immediately tried to log in to my account. But every time after I confirmed code, it showed me "forbidden A1".
I want to know what happened. if i transferred my phone number successfully? I really want to know.
now I use another phone number's account!!!
another question is : if I don't have another account , where can I to find the agents to solve the problems????
04-24-2024 10:16 PM
you can get the copy of the message form the Sent box:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox
and you checked the Community inbox and support has not replied you yet? https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/inbox
They usually reply and resolve issue on the same day, but look like you have to send them another message tonight (or tomorrow morning) and your issue will probably resolved tomorrow
04-24-2024 10:13 PM
Hi,
Can you tell me I send a direct message to CS_agent or open a ticket do I get a confirmation? I have sent a message twice with no reply
04-21-2024 12:17 AM
@hythinkflower incoming calls work? $15 plan only comes with 100 minutes, maybe you really used them up? Checking voicemails from your phone costs you outgoing minutes too
PM has real customer service, but it is dont via ticket and message. Please refer to my post above to open ticket with PM support
04-21-2024 12:16 AM
Both call out or in always told me "can't complete my call because not available minute"
04-21-2024 12:06 AM
$15. And what's the meaning "ticket" and how to put in? And how can I talk to the agent, I mean the real customer service?
04-21-2024 12:00 AM
@hythinkflower does data work? can you receive incoming calls?
which plan do you have? $15?
either way, put in a ticket first. It is late now, support might not reply until tomorrow morning
04-20-2024 11:58 PM
Old Sim card shows "sos only"
04-20-2024 11:57 PM
Yes. It show connection to Pm. And every time I call 611, it said I'v already completed minutes.
04-20-2024 11:10 PM
@hythinkflower does your previous sim card still work? You can check if there's service to see if phone was transferred successfully?
To get help with log in contact PM through the chatbot or the support section of the app. Type agent or support.
04-20-2024 11:09 PM
@hythinkflower you tried reboot the phone? does the sim showing connected to PM network after the reboot?
If you the sim card no longer able to connect to PM network, ask support to check. You can :