@phonemary
there are only two circumstances where I imagine Public Mobile would be OK doing this, ‘choose’ from one of the below:
Convince them that the add-on was placed on the incorrect account, and due to your error, you would like leniency and have it apply to the correct account.
- If the account holder passed away, they may be prepared to allow the add-on to be transferred to the remaining members account.
Again, there’s no guarantees with the above two circumstances but they might apply a level of understanding to them.
