total rip off

[SGL1]

I paid for a month: what a mistake. 

a) the eSIM card was installed, and then it was not working: no phone, no internet.... 

b) had to purchase a new eSim card, so paid another 6$

AND I still have no internet and no phone... 

In short, I just threw away 35 dollars.... 

And of course, there are no human support. 

As there is no one to ask help from, no one to request money back... I guess this is all I can do... 

Very disappointed.... 

Steve

[computergeek541]

self solution removed

[SGL1]

it was necessary to reload the eSim, and it fixed whatever the problem was. Thank you, everyone, for your help and the solution: greatly appreciated.

It has been a long couple of days because of the Air Canada strike....  

[SGL1]

Asked the same questions twice and disappeared.... 

I am sure others are happy, but this was a waste of money and time. First Air Canada, now this ... 

if anyone has suggestion I am open.... otherwise I will have to go and get a new contract tomorrow ... oddly enough, I usually use Telus, but I believe Public Mobile is owned by Telus... so I guess not...

[CSA_PM]

Thank you for the escalation! The customer is already in contact with ana agent.

[SGL1]

already did ... thanks

[umnikke8]

File a service ticket or chat to get help. It's under 'Get Help'

[hTideGnow]

hi @SGL1 no rip off.. easy fix,submit ticket

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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