toronto

[BubbyCookie47]

i ordered an iphone from here yesterday.  the money was taken out of my account but i have not received a receipt or notice that this was placed and paid

[hTideGnow · Accepted solution]

Hi @BubbyCookie47  you cannot open ticket with Pre-owned phone using chatbot,  please  open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

[Quigley]

@BubbyCookie47 

The order system is pretty bad when it comes to sending out a confirmation after placing an order.

Your best bet at this time is to either use the Chatbot Simon to get a service ticket started or send a private message to CS_Agent

[darlicious]

@BubbyCookie47 

Check your email for your order confirmation. There may have been a delay in recieving the confirmation of your order.

[Handy1]

@BubbyCookie47 @You can reach out to agent to get a better time frame on when to expect the iPhone 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work