@reb_chung17 wrote:
any mods able to help me reset my newly created account? i cant log in, i just registered a new account, and has been charged on cc. thanks
Based on this and past readings, it sounds to me that you go to the final step, but instead of receiveing some type of comfirmation or thank you from Public Mobile, the internet just disconected or the website just stopped working.
When this happens, the first thing to check is whether your credit card was charged, and I know that it was based on what you were saying. When that happens, Public Mobile goes ahead and actually opens and account, the scenerios are likley in which either one or both the self-serve account or actual service (or both don't work).
When activating at an in-store retailer, they don't create the self-serve account for you. You then get a text messaging with a secuirty code and instructions how to create the self-serve account.
With an online activation, the activation system was supposed to that automatically for you. There is a process to create a new account at https://selfserve.publicmobile.ca/self-registration/ . However, that process is dependent on you receiving a text mesage from Public Mobile. I also am not certain if that process would otherwise work since for online activation, it was supposed to already be done.
The other thing that sometimes happens is that Public Mobile fails to provision service to your sim card, a sort-of half activation. If this has happened, this is fixable but the moderators will need to do that.
My instinct tells me that Public Mobile's computer system probably messed up on the self-serve account activation and the service activation as well.
