text and incoming calls not working

[matthewhall78]

I can't receive texts or incoming calls.

[rohith_reddi]

Try to check network connectivity and switch to 3g but text should work

[matbasm]

Did you get a new number, or did you port in a number from elsewhere.  If you ported in a number, the port has definitely failed.  If that's the case, you need the help of a moderator.

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

[matthewhall78]

30 day plan this is my first month hasn't worked since day one.

[matthewhall78]

It says active and yes can make outgoing calls.

[matthewhall78]

Accidently hit the solution  button. But as I stated I can use data make phone calls but not receive them. I only get texts from tellus users..had this plan for a month ported over my number from fido.

[matthewhall78]

What else u want to know?

[wetcoaster]

---

@matthewhall78wrote:

I got guy at Walmart to do it a month ago.

---

I don't know why you marked this as a solution?  Does that mean that person was able to solve your problem?

If not, we need some more information as mentioned in the previous posts. Please help us help you!

There is also no need to start multiple threads on the same topic.

[mimmo]

what does your selfserve status say?  do outgoing calls work?

[matbasm]

Was it a 30 day plan?  Did you renew it with a payment?  Was it set up for auto renewal, and the renewal date was today?

[matthewhall78]

How could this be?

[matthewhall78 · Accepted solution]

I got guy at Walmart to do it a month ago.

[matbasm]

@matthewhall78, did you just set up your account/line?  did your account just renew within the last 24 hours?  Was everything working, and then it suddenly stopped?

Could you please provide some more info.