telephone number change

[nadasimonhara]

This a message I've got from you . I called Rogers but I am not sure if YOU have to initiate and start the process with them ?

Pls advise thanks Nada Simon-Hara

 https://publicmobile.ca/en/on/get-help

Tips:

• Your old SIM card must be inside your device and your account with your previous provider must still...

[esjliv]

You are still having issues from yesterday @nadasimonhara  ?

CHANGING TEL NUMBER - Community (publicmobile.ca)

If you received a verbal okay to port over to public mobile, OR if you have the Rogers active SIM card to accept the porting request over to Public Mobile then restart that process with Public Mobile.

Respond to your last ticket with a Public Mobile CSA from your inbox.

Or, start a new request with CSA by @Timer link provided, OR
2- Private message CSA here (slower method) by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Outdoorsman]

@nadasimonhara hi are trying to port a number from rogers ? if you are then you need to leave rogers sim in your phone to receive transfer text to which you must reply yes , if you missed your 90 minute window your port is in limbo , I can send you the number to reinitiate tranfer 

[Timer]

@nadasimonhara 

open ticket with contact a Customer Support Agent. Chatbot.

[Meow]

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@nadasimonhara wrote:

please advise logistic WHO HAVE TO CALL ROGERS ME OR PUBLIC ???

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Nobody! All is automated. Follow my instructions. If you mess it up THEN you have to call special number somebody will provide IF needed.

[Meow · Accepted solution]

If you are porting (transferring) phone FROM Rogers to PM then you have to initiate port at PM side (change phone number).

As soon as you do that, leave Rogers (old) SIM in your phone. You will receive SMS from Rogers to authorize transfer. Reply Yes within 90 minutes. All done. If you miss replying Yes within 90 min come back for further instructions.

BOTH Accounts have to be active!

[hTideGnow]

HI @nadasimonhara   are you trying to port your number out to Rogers? or port in a number from Rogers?

If it is a porting in, you can call Porting support team for status update.  Let me know and I can message you the phone number.  

[nadasimonhara]

please advise logistic WHO HAVE TO CALL ROGERS ME OR PUBLIC ???

Thanks Nada