subscription activating can not complete at last step

[Janice63]

The last step of subscription show the message " something didn't go right while activation your subscrption click below to contact a customer support agent"

Not sure how to do? need help 

[Chalupa_Batman]

Hello @Janice63 

You have to sign up using the Public Mobile APP. You can reach a CS Agent by using the chat box in the bottom right corner.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437