stupidity

[airirustad]

how are you supposed to reset you password when you forget your security question when they ask you to sign in 

[CountyDownIeUk]

So what part of stupidity is involved here. 

When you set up an account, anywhere for anything,  do you not record the particulars?

[darlicious]

@airirustad 

Here are the options you were presented with when creating your self serve account do any of them ring true?

1. What year was your father born?
2. What year was your mother born?
3. What is your father's middle name?
4. What is your mother's middle name?
5. What was the name of your primary/elementary school?
6. What was your favourite activity in high school?
7. What is your favourite colour?
8. What is your favourite meal?
9. Use your own question/type in.

Otherwise follow the instructions to contact customer support.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[JL9]

CSA is your only option, they will sort it out once you answer some verification questions. Autofill is always your friend lol

[BKNS27]

@airirustad 

If you can't remember your security question, you will need to contact a CS_Agent via private message (envelope icon) or create a ticket via SIMon Chabot bottom of the page. Staff are available from 6:00am to 10:00pm EST.

This extra security is to avoid fraudulent access to your account.

[hairbag1]

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@airirustad wrote:

how are you supposed to reset you password when you forget your security question when they ask you to sign in 

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So the title on your question was self-diagnosed huh !  Don't be too hard on yourself...happens alot actually.

Follow advise of the Community Forum contributor, above.

Prolly a good idea to write down and save the security question, pin number and passwords.

[softech · Accepted solution]

@airirustad   If you cannot self reset the password, open a ticket with PM Support :

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there