sim swapping

[MelanieFurman]

hi, i just had my SIm swapped with Public and it created a horrible mess. They hacked into all my accounts including bank and credit card. When i asked for help from Public mobile there was no one to call, and online took over 12 hours to get through. When someone finally did, he was really mean and unhelpful. He showed no consideration for the stress and anxiety this situation got me into.

[Dunkman]

@MelanieFurman 

Sorry to hear about your troubles and the experience that you received from customer service agent.  You should check out the link that Chalupa sent you and follow those instructions and advice.  

Hindsight being 20/20.  You did not neccessarily need to wait 12 hours for CSA help.  With SIM swap, you likely could have access your self service account earlier yourself.  Customers can get 2FA email access to their account and then follow the instructions provided by the link.  

[Chalupa_Batman]

Hello @MelanieFurman 

Here's something to read about SIM Swapping.

https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud 

[hTideGnow]

hi @MelanieFurman sorry for your experience.  Was your sim got hijacked? I believe it was not a fault on PM side.  With your bad experience with PM agent, ask them to escalate with senior support stuff to make a formal complain