sim card switch

[jroco]

my new sim card number is good to go. the verification codes being sent to my email are "wrong" and i have 2 attempts left before im locked out? really hoping for a solution i have no way of contacting anyone unless i come to a coffee shop..please if someone can just switch the sim cards for me please 

[esjliv]

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@jroco wrote:

my new sim card number is good to go. the verification codes being sent to my email are "wrong" and i have 2 attempts left before im locked out? really hoping for a solution i have no way of contacting anyone unless i come to a coffee shop..please if someone can just switch the sim cards for me please 

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@jroco  - 

See "How To Change Your SIM Card"

at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[Dunkman]

@jroco 

Maybe try again.  Make sure that the new SIM card number that you activate is correctly entered.  Need 2 factor authorization to verify ownership of account.  

If still issues, you will need to contact customer service agent.  Click on chat icon on right lower corner of website.  Type:  SIM card swap.  Follow prompts to submit ticket for CSA help.  It may take 1-2 hours for response from CSA.  Check your private message inbox for response.  (envelop on upper right corner of website)

[softech · Accepted solution]

@jroco   are you still using an old email for Self-Serve My Account login?  If so, you need to update it to the new one first.  Please open ticket with PM support and arrange the email change.  Maybe you can tag on the ticket and ask them to do the SIM card change as well.

To contact PM Support:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there