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sim card doesnt work

peter1
Great Neighbour / Super Voisin

support request (#4652-7726)

 

I purchased a new sim card on Nov 18.2016 from the Toronto pick up location. I activated the sim card and signed on to the 90 days plan sometime after 12 am on Nov 19. 2016 with no issue.

 

My problem is the sim card does not work on the two different devices that I tried, a unlocked cell phone and a unlocked tablet.There is service.

 

I contacted publicmobile with emails two times. Got qick response with support request (#4652-7726) and said would futher response within 48 hrs. It never happened. I realized this is a common issues. I would like to cancel my account and get a full refund. Need help.

1 REPLY 1

Luddite
Oracle
Oracle

Follow this process to private message any moderator; @Shazia_K for example.

 

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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