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[Terry10]

I cant sign into my account

[esjliv]

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@Terry10 wrote:

I cant sign into my account

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@Terry10 - are you a current Public Mobile customer?

Note that after 90 days in suspended status, OR if you port your Public number to another provider, your account will be deactivated permanently.

[Yummy]

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[softech · Accepted solution]

@Terry10 what was the error message?  did you try Reset Password there?

if that does not work, open ticket with PM support using Chatbot and they will sort it out 

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@Terry10 @Try again in incognito mode private mode and or even a different device 

[walker1]

@Terry10 

Try logging into your account using a different browser in incognito or private mode instead.

Once logged into your account, refresh your overview page using the little circular refresh wheel to see the most recent information in your account.