12-26-2017 02:42 PM - edited 01-04-2022 03:11 PM
12-26-2017 03:13 PM
Hi @che,
Based on another user reporting the same issue in the past, it was only solved after having the Moderators look into the account:
Please send a message to the Moderators and they will be able to look into this issue for you using the below link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(Provide them with your account info such as account number, phone number, pin and a brief description of the issue and a link to that topic may also be of help).