after 6 months,phone and sim card doesn't match any more

[hossein]

hi

the phone works whih any sim card,and the sim card works in other phones.after 6 months it happend.could you please help me?its has written "unregisterd sim card" on top.

[Rockdaddy22]

https://store.publicmobile.ca/4054333/checkouts/f38395f6eed1fc5bedf0a912507cb27d

[hossein]

how can i order a new sim card?

[hossein]

a)it's not dual sim phone.and it is 3g LTE

b)it's like iphone,so there is no access to battery.i rebooted it,it didn't worked

c)i did this one to.and i had to insert all of my passwords,the only thing that is wrking is the wifi.

there is a problem between this sim card and this phone.

thank you

[hossein]

we put my friend's sim rd in phone and it worked.to make sure,i tested every hing and it worked.and when i put my simcard in his phone,again every thing was ok,I rebooted the phone,restarted it....but it didn't worked

[Rockdaddy22]

This is very strange

[Luddite]

Since you have said your SIM works in another phone, you will need to have a lot of patience to uncover what has changed. I can give you some ideas but am not familiar with Android, so you'll have to search around in Settings to find the the items.

a) if it's a dual SIM phone make sure the PM SIM is in the 3G/LTE slot

b) renove the SIM and battery, wait five minutes, reinstall and reboot

c) go to network settings and reset all; you must reenter any wifi passwords

Try those and let us know. We'll save the most drastic solution for last.

[Korth]

It worked before, it doesn't work now.  So something changed.  Where was this SIM card for six months?  Was it installed and running in another device?

Where did you get your Samsung Galaxy S6 Edge - is it carrier-locked?  Do you know it actually works with *any* SIM card or does it only work with SIM cards from particular carriers?  Have you confirmed it works with, for example, a Telus SIM card and a non-Telus SIM card?

I think the easiest solution would be to order and activate a replacement Public Mobile SIM card.  If it still won't work then the problem must be your phone itself.

[hossein]

SAMSUNG GALAXY S 6 EDGE

[hossein]

 samsung.galaxy s6 edge.

and I didn't found any thing about 2g.the LTE is off

[Luddite]

Be sure you have not accidently locked network settings to 2G or LTE.

What make/model is your phone?