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Lost rewards data and long distance minutes

Mel2001
Good Citizen / Bon Citoyen

I changed credit card payment info and subscription but all my past rewards data and long distance minutes all gone. Can I get them back?

2 REPLIES 2

BKNS27
Mayor / Maire

@Mel2001 

You can also login to your account on the PM app. On the Subscription tab>Usage Breakdown will show all your Add-on. Under View Usage History, you can filter out LD calls and Data usage up to 90 days.

IMG_0296.png

I changed my CC information and they are all showing. 

hTideGnow
Mayor / Maire

hi @Mel2001 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

And Addons are now showing on the Overview page.  Under the usage "meter" , click Usage breakdown and you will see them there like this 

UsageBreakdown-LDminutes.jpg

If still cannot see that , ask support agent to confirm, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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