Hi @PARNI1, that “services on hold due to expiration” message with a cycle of Jun 28–Jul 28 right after you activated yesterday points to a back‑end provisioning/billing sync issue (not something you can fix from the phone).
Do this first (1–2 minutes)
Clean login view: use Incognito/Private window or the PM app → log out/in. (Prevents stale banners.)
Payments → Payment history: confirm you see Payment received / Recharge for the plan.
If you see a Resume/Reactivate button, click it once.
If service is still intermittent / data off
Power cycle: OFF → remove SIM (10–15 sec) → re‑insert → ON.
Network selection = Automatic; VoLTE ON (if available).
Reset Network Settings (this won’t erase personal data, but you’ll re‑enter Wi‑Fi).
Then contact CS_Agent to fix your account state
Use the chat bubble (bottom‑right of the Help page) → Submit ticket. If you can’t log in there, send a private message to CS_Agent from your Community inbox.
Copy/paste to support:
“New activation yesterday. My account shows Services on hold due to expiration and cycle Jun 28–Jul 28. Payment is posted. Data doesn’t work and service is intermittent. Please unsuspend/refresh my line, correct the cycle start date to my activation, and re‑provision voice/SMS/IMS/data on the HLR/HSS. Screenshots of Overview and Payment history attached.”
They can clear the hold flag, fix the renewal window, and push a network refresh—this typically resolves the intermittent service/data.
If you share your device model and whether it’s eSIM or physical SIM, I can also give exact tap‑by‑tap checks while support fixes the back end. 👍
— @Cpt_Captcha
