promo plan not activated

[confuse123]

Good morning,

I switch my original plan to the back to school($55 for 20GB) plan on my renewal date, however, when the switch happened today, it is not the back to school plan that I was expected.  I get 8GB per month only.  Please help.

[wetcoaster]

@confuse123 

Could you please report back on the progress of your interaction with CSA, for our reference? Thank you!

[dust2dust]

We heard from a long time member yesterday that observed that the scheduled plan change did not go through. @wetcoaster . I would assume that it's no longer their practice to honour scheduled plan changes when the plan becomes unavailable in that meantime.

[will13am]

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@softech wrote:

@confuse123   did you request a scheduled plan change on renewal day?  Was the renewal day yesterday or today?

PM just changed the $55 plan back to 8GB only yesterday.  If you scheduled the plan change ahead, I am not sure if they will honour it 

Please open ticket with PM support and work with them on a solution:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

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From my understanding the policy is that if a plan is available at the time the future dated plan change is inputted into the system, it will be honored at time of renewal.  

[confuse123]

Hi softech

The plan was switched today, but I set up the switch back in mid September.  I opened a ticket already, and I hoped PM will honor it.

[softech · Accepted solution]

@confuse123   did you request a scheduled plan change on renewal day?  Was the renewal day yesterday or today?

PM just changed the $55 plan back to 8GB only yesterday.  If you scheduled the plan change ahead, I am not sure if they will honour it 

Please open ticket with PM support and work with them on a solution:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there