04-24-2023 03:52 PM - last edited on 04-24-2023 03:56 PM by computergeek541
04-24-2023 03:57 PM
Thank you so much for your help! I really appreciate it 🙂
04-24-2023 03:55 PM
You can reactivate your account by logging in reactivating and paying for the outstanding bill. If the promo doesn't appear there, then contact CS Agent and they should be able to help.
You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Here is a help article about how to contact the CS Agent.
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
04-24-2023 03:54 PM
@AndreaW are you on the $55 plan with $20 off?
you have to pay the full $55 to reactivate first, the the system will deposit $20 back to your account as Available Fund and it will be used towards your next renewal