09-22-2021 01:35 PM - edited 01-06-2022 03:36 AM
JUst activated today my new simm card to get promo 2gbbonus for my new plan of $35.00
When going to my account i do not see my 2 extra gb
please reply
Thanks
Solved! Go to Solution.
09-22-2021 09:03 PM
I am assuming you entered the 2GBBonus during your online activation.
If not, I would suggest you contact a PM CS Agent by clicking on the SIMon chat button and type in Create a Ticket.
Be nice to the Agent that you accident missed entering the code.
09-22-2021 01:50 PM - edited 09-22-2021 01:50 PM
@francinegravel Usually, you have to wait up to 48 hours for the bonus data to apply, if you don't see it by then, then contact a CSAgent. It appeared immediately for me when I signed up.
09-22-2021 01:42 PM
@francinegravel wrote:On linr
check SelfServe My Account on Friday and you should see the bonus 2GB there under My Promotion
09-22-2021 01:41 PM - edited 09-22-2021 01:46 PM
@francinegravel wrote:On linr
for Activated online,
after 3 day go sign in to Self-Serve, to review your account,
if you can't see it that promo 2GB,
you have to Contact Customer Support Agent by CS_Agent , Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,
Good Luck...
09-22-2021 01:40 PM
On linr
09-22-2021 01:37 PM - edited 09-22-2021 01:39 PM
@francinegravel If you activated online yourself and not in store, please wait 2 business days for PM to add it on your account
09-22-2021 01:36 PM - edited 09-22-2021 01:41 PM